Crucial Conversations for Mastering Dialogue

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organisations. The course teaches nine powerful skills for working through disagreement to achieve better results.

Crucial Conversations for Mastering Dialogue​

Crucial Conversations© take place every day, in every workplace and every home. You know those conversations where there are high stakes, real differences of opinion and strong emotions.

 The difference between average and great workplace performance lies in how people handle those difficult conversations. At the heart of all workplace or family problems are conversations that are either not being handled or not being handled well.

To learn the skills of handling the tough conversation well, you may want to attend one of our Crucial Conversations for Mastering Dialogue courses.

Key skills you will learn from the Training:

  • Identify the conversations that are keeping you from your desired results
  • Speak persuasively not abrasively, no matter the topic
  • Make it safe for others to share their honest opinions
  • Deal with people who either clam up or blow up
  • Gain control of your own emotional responses
  • Disagree without being disagreeable
  • Influence without exerting force
  • Improve teamwork, productivity and effectiveness

This practical and powerful two-day workshop is based upon the best-selling business book, Crucial Conversations.

Free Guide

Costly Conversations: Is Poor Communication Breaking Your Bottom Line?

Learn the skills to hold tough conversations successfully.

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