Change crucial workplace behaviours with evidence-based training

As the Principal and leader of St Phillip College, we have used Crucial Conversations for 5 years, Our leaders and staff now hold quality conversations to help drive our culture and therefore our success for our students, parents as well as the entire community.

The Crucial Influence Model was paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than $10 Million.

Training mid-level and senior Managers in Crucial Conversations and being able to have the difficult discussions with the staff about difficult issues, challenges in a very appropriate and sensitive way was one of the foundational requirements that we needed.

Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real examples which all made for a really enjoyable and informative course. This has more than met my expectations. A wonderfully practical course - both personally and professionally.

I’ve seen significant change at the twelve mines I’ve led through the Influencer model. I’ve put six to seven thousand people through the program. I know it works.

There were a couple of reasons why we landed with Crucial Conversations. We felt that the language within the program really aligned with our values. The fact that it covered safety as well, we’d been on a big journey around psychological safety, so it was more than just communication. What I really like about Crucial Conversations is its focus on... here’s a problem, here are some skills that will help you address that problem that you can use and practice straight away.

We talk about the fact that it’s not just Jade that benefits from this. It’s our people and their personal lives as well. And I think that’s the part that gives me a lot of energy from delivering this training. One employee recently said to me, ‘I wish this was taught in school.’ These are fundamental life skills.