Change crucial workplace behaviours with evidence-based training
Crucial Dimensions provides globally proven, evidence-based communication and leadership skills courses to help your organisation perform.
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Explore our five behaviour and culture change courses
Crucial Conversations for Mastering Dialogue
Crucial Conversations for Mastering Dialogue
Crucial Conversations for Mastering Dialogue
Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well.
This foundation program develops the dialogue skills, behaviours and common language where everyone feels valued, included, respected and safe to speak up.
Who Needs Crucial Conversation Training?
- All Leaders
- Every Team Member
Learning Outcomes?
- Communication skills to handle tough conversations
- Skills to speak up in any situation
- The ability to turn disagreement into dialogue
- Capacity to create psychologically safe environments
- Improved personal relationships and performance
Crucial Conversations for Accountability
Crucial Conversations for Accountability
Crucial Conversations for Accountability
How do you hold yourself and everyone else accountable for lapses in behaviours and unacceptable work performance?
Crucial Conversations for Accountability is an engaging course rich with group discussion, real-time practice, group support and coaching. The accountability skills taught are easily learnt and applied, and will help you manage behaviours and performance daily and directly.
Who Needs Crucial Conversation for Accountability Training?
- Every People Manager
- Team Leaders and their Teams
Learning Outcomes?
- Leadership accountability skills to have tough behaviour and performance conversations
- Ways to ensure every performance conversation is healthy
- Knowledge on how to motivate others using natural consequences and not power
- Capacity to create psychologically safe environments
- How to use the Six Sources of Influence to close the performance and behaviour gaps
Crucial Influence
Crucial Influence
Crucial Influence
When facing persistent, resistant challenges, leaders often surrender to poor results, but it is possible to influence any outcome, with surprisingly predictable success, using the Six Sources of Influence Model.
Participants in the Crucial Influence change management training program will learn how to successfully influence the outcome of any challenging situation. This evidence-based course uses the globally proven training processes developed by Crucial Learning.
Who Needs Crucial Influence Training?
- Every Leader and Project Manager charged with achieving great outcomes
- Team Leaders and their Teams
Learning Outcomes?
- Learn to use the Six Sources of Influence model to influence any outcome
- Know how to identify and leverage Crucial Moments and Vital Behaviours
- Learn why persistent problems have multiple root causes
- Become skilled at diagnosing the root cause of any problem
- Understand why Influence is the most important of all the leadership skills
Getting Things Done
Getting Things Done
Getting Things Done
The success of critical projects and programs requires the skill, energy, and focus of every team member. Research shows that when just one or two team members make even small fumbles (miss deadlines, work on the wrong priorities, or forget tasks), team productivity is cut by an average of 24%.
The Getting Things Done® (GTD®) methodology was developed 30 years ago by New York Times bestselling author David Allen. This productivity training course teaches skills to manage the constant flow of requests, tasks, and interruptions people face at all levels of the organisation.
Who Needs Getting Things Done Training?
- Every Leader and Project Manager charged with achieving great outcomes
- Team Leaders and their Teams
- Anyone who struggles to manage their workload successfully
Learning Outcomes?
- Learn how to capture, clarify and organise requests
- Become more strategic on where to invest your time, energy and focus
- Understand the need to have a good task capture tool that can be emptied regularly
- Make connections between short term tasks and long term goals
- Build a system that leaves your mind free to hold ideas rather than tasks
The Power of Habit
The Power of Habit
The Power of Habit
Habits are unparalleled predictors of long-term outcomes. They affect performance more than talent, intelligence, luck, or decision-making. Most know this, yet we struggle to take control of our habits to get the outcomes we want. If knowing is half the battle, the other half is doing. Success is predicated on self-mastery; high performance is a matter of habit.
Based on Charles Duhigg’s bestseller and the latest science in habit formation, The Power of Habit training program teaches how habits work and how to develop effective habits using skill instead of willpower.
Who Needs The Power of Habit Training?
- Every person who wants or needs to make lasting changes to their performance
Learning Outcomes?
- Learn how and why habits control our performance
- Become skilled at using cues to automatically trigger desired behaviours
- Understand habit loops
- Learn to create routines you can actually stay with and achieve success
- Identify the rewards that will ensure the habit development you want
Training to build a better workplace
Communication Skills that Matter
Training to master the dialogue skills that make it easier for everyone to speak up, with respect and in psychological safety.
Build an Accountable Workplace
Learn how to systematically hold yourself and others accountable for both poor behaviours and unacceptable performance.
Develop Leaders Who Can Influence
High performance needs leaders who can influence by creating work environments that motivate people to perform.
Focus on Productive Outcomes
Explore how to develop a more productive workplace through learning better work strategies and embedding good habits.
Designed to fit your industry
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Powerful tools to maximise your Crucial Conversation skills
Tracking the Impact of Crucial Conversations Training
TheSpeakUp Tracker™ is a set of four validated surveys that help organisations to measure their current communication state and to track any changes over time. It has a particular emphasis on the people and financial impact of Crucial Conversations training.
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Strength Deployment Inventory
The SDI Assessment helps you understand the motivations driving your behaviours and how they shift under stress. The SDI provides personal awareness that will help you use your crucial skills to maximum effect. Having more people knowing their SDI profile improves workplace interactions, resolves conflicts faster, and fosters deeper interpersonal connections.
Expert coaching for your whole team
The Crucial Dimensions Group Coaching program is designed for individuals and teams that have completed Crucial Conversations, Crucial Accountability, or Crucial Influence courses. It provides continued support to help participants apply and reinforce the skills learnt in their daily work.
