Create Better Personal and Workplace Outcomes with
Crucial Conversations

Learn the skills to speak up, reach alignment, and create better personal and workplace outcomes, no matter how tough the issue with our award-winning courses.

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Fortune 500
Top 20 Leadership
Training Company
Countries Globally
In 18 Languages
0 yrs
Global Research
And Experience

Timeless Skills, for Today

We help people improve relationships and results by identifying and teaching vital behaviours to personal, interpersonal, and organisational well-being.

Learn Life-Changing Skills

Build Better Workplace Culture

Our courses teach you how to achieve alignment and agreement when the stakes are high, opinions vary, and emotions run strong. With skills to speak up honestly and respectfully, we collaborate better, make better decisions, and foster workplace cultures of trust, safety, respect, and accountability.

Behaviour Change

From our courses, you’ll gain the skills to speak up with psychological safety, build trust and collaborate better. And we will show you how to turn these skills into behaviours that improve decision making, commitment to action, productivity and relationships.

Build a High-Performance Culture

Let Crucial Conversations help you find the alignment and agreement you need to build a high-performance culture that stands out from the rest. With globally proven skills to speak your mind honestly, respectfully and effectively, you can quickly transform any workplace into a culture of best practice.

Trusted By

Some of the world’s most innovative and successful organisations have trusted
Crucial Dimensions to teach them crucial skills.

Our Story

Rather than focusing on systems, processes or strategy, we focus on PEOPLE. And more specifically, how people behave. Based on more than 30 years of ongoing social science research, our award-winning courses have been delivered to more than 2 million people.

What Our Happy Clients Say

“As the Principal and leader of St Phillip College, we have used Crucial Conversations for 5 years, Our leaders and staff now hold quality conversations to help drive our culture and therefore our success for our students, parents as well as the entire community.”
Darren Cox
St. Philip’s Christian College
“Personally, I have used the skills myself. But also, some of my staff have gone through the training as well and I have seen a difference in the positive relationships within the team.”
Dr. Diana Lawrence
S.A. Health
“Training mid-level and senior Managers in Crucial Conversations and being able to have the difficult discussions with the staff about difficult issues, challenges in a very appropriate and sensitive way was one of the foundational requirements that we needed.”
Peter Faulkner
CEO, Bendigo Health
“The Influencer Model was paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than $10 Million.”
Ken Diehm
“I’ve seen significant change at the twelve mines I’ve led through the Influencer model. I’ve put six to seven thousand people through the program. I know it works.”
Bob Povey
Gold Fields
“Crucial Conversations fit hand-in-glove with the other work we were doing with leaders, from the executive and director level to staff supervisors and physicians,”
Kristine White
Spectrum Health

Our Events

All our courses build self-confidence to handle conflict productively and are available in classroom, virtual or blended formats to suit your unique circumstances and deliver an engaging learning experience.

Crucial Conversations for Mastering Dialogue

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organisations. The course teaches nine powerful skills for working through disagreement to achieve better results.

Latest Blog Posts

Free Guide

Costly Conversations: Is Poor Communication Breaking Your Bottom Line?

Learn the skills to hold tough conversations successfully.

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