Crucial Conversations for Accountability
Build leadership skills and transform your workplace performance and culture, with evidence-based accountability skills training. Learn how to address poor performers, broken commitments, missed deadlines, and unmet expectations while strengthening relationships, providing constructive feedback and driving results across your organisation.
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Tackling your organisational challenges head on
Close the gap between expectations and actual performance.
In today's fast-paced workplaces, unaddressed performance issues can quickly snowball into major problems. Crucial Conversations for Accountability equips your leaders and work teams with proven strategies to diagnose performance gaps, provide constructive feedback, and collaboratively develop action plans for improvement.
- Build an accountable workplace
- Improve individual and team performance
- Increase productivity and efficiency
- Enhance trust between managers and employees
Create a workplace where everyone takes responsibility for results.
Many organisations struggle with a culture where accountability is seen as "someone else's job." Crucial Conversations for Accountability training teaches skills to create an environment where team members, at all levels, feel empowered and motivated to take ownership of their work and results.
- Increase employee engagement and initiative
- Reduce blame and finger-pointing
- Improve overall organisational performance an psychological safety
Establish clarity and alignment on roles and responsibilities.
In dynamic business environments, ambiguity in expectations and responsibilities can lead to inefficiency, conflict, and missed opportunities. Crucial Conversations for Accountability training empowers your team with effective communication tools to define roles clearly, set measurable expectations, and ensure everyone understands their contributions to organisational success.
- Increase accountability and ownership
- Reduce workplace confusion and conflict
- Enhance team collaboration and productivity
- Empower leaders to effectively manage poor performers
Transform commitments into consistent, reliable action.
Inconsistent follow-through on commitments can erode trust, hinder progress, and impact overall organisational performance. Crucial Conversations for Accountability training equips your team with proven strategies to create a culture of reliability, teaching skills to make clear agreements, track progress effectively, and address barriers to execution head-on.
- Increase reliability and trust within teams
- Improve project completion rates and efficiency
- Enhance organisational credibility and reputation
- Build a more accountable workplace
Ensure every team member is working towards shared objectives.
In today's complex business environment, keeping teams aligned with organisational goals can be challenging. Crucial Conversations for Accountability training offers strategies to clarify expectations, track progress, and have meaningful discussions about how individual and team efforts contribute to broader organisational success.
- Improve goal achievement and strategic alignment
- Increase transparency and accountability at all levels
- Enhance team cohesion and collaboration towards shared objectives
Learning that will take you far
Get unstuck
Identify problems contributing to poor results and struggling relationships.
Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
Start with heart
Be clear with yourself and others about what you really want.
State my path
Share strong opinions without shutting down others’ viewpoints.
Make it safe
Create safety so you can talk with almost anyone about almost anything.
Diagnose
Identify what’s contributing to the gap between expected and actual behavior.
Make it easy
Don’t lead with YOUR ideas; start by asking others for theirs.
Make it motivating
Highlight natural consequences to motivate rather than using coercion.
Move to action
Turn each accountability discussion into a course of action that leads to better outcomes.
Bestseller Behind the Course
This New York Times bestseller provides the foundation for this training, equipping participants with tools to address unmet expectations, broken promises, and challenging behaviours. Packed with practical tools, this book has empowered millions to hold others accountable in ways that foster respect and collaboration.
- Learn methods to maintain respect and improve relationships by addressing problems constructively and fostering shared commitment.
- Gain tools to create a culture where everyone feels empowered to meet commitments and support each other's success.
Begin now — download the first chapter to discover how to bring accountability in every conversation!
Learn the way you want to
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Public course
Join one of our regular public courses, hosted by expert trainers in an easy to digest format.
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In-house training
Our expert team creates a custom plan for your organisation's specific needs.
Join an upcoming course
Clear your filters.
Designed to fit your industry
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Start learning today
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Frequently asked questions
What is Crucial Conversations for Accountability training?
Crucial Conversations for Accountability training is designed to help leaders and work teams transform build more accountable workplaces and improve performance and culture by developing evidence-based accountability skills. It focuses on addressing broken commitments, missed deadlines, and unmet expectations while strengthening relationships and providing constructive feedback to drive results across the organisation.
What will I learn?
The training will teach you how to:
- Diagnose performance gaps and provide constructive feedback
- Create a culture of ownership and responsibility for results
- Clearly define roles and set measurable expectations
- Improve follow-through on commitments to foster trust and reliability
- Align individual and team efforts with organisational goals
- Manage poor performers
How long is the training and how much does it cost?
The one day Crucial Conversations for Accountability Add-On course can be completed by those who have already attended the two day Crucial Conversations for Mastering Dialogue course.
The investment for the one day program is $790 excl. GST per participant.
For those who have not completed the Crucial Conversations for Mastering Dialogue course, there is a two day Crucial Conversations for Accountability program. Please get in touch to learn more about the two day option.
Do you offer face-to-face and online training options?
Yes, we offer both face-to-face and virtual training options. Participants can join one of our public courses or arrange for customised in-house training tailored to their specific organisational needs.
Do you offer customised training for my industry?
Yes, we provide customised training solutions designed to meet the specific needs of your industry. Our expert team will work with you to develop a tailored training plan that addresses the unique challenges faced by your organisation.
Can we train our own staff to run the course?
Yes, organisations can train their own staff to run the course by certifying internal leaders and employees as trainers. This allows for effective implementation of the training while tailoring it to fit the specific culture and requirements of the organisation.
