Crucial Conversations for Mastering Dialogue Communication Skills
Master the art of effective dialogue in high-stakes situations with globally proven communication training. Learn evidence-based techniques to navigate challenging conversations, improve workplace and personal relationships, and drive better outcomes across your organisation with respect and in psychological safety.
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Tackling your organisational challenges head on
Transform workplace tensions into opportunities for growth and collaboration.
The Crucial Conversations for Mastering Dialogue communication course equips your team with proven strategies to address disagreements constructively, turning potential crucial moments into chances for mutual understanding and innovative problem-solving.
- Reduce workplace tension and improve team cohesion
- Increase productivity through faster conflict resolution
- Enhance employee satisfaction and retention rates
Tackling workplace psychosocial hazards head-on.
In today's fast-paced Australian and New Zealand workplaces, psycho-social hazards pose significant risks to employee wellbeing and organisational performance. The Crucial Conversations for Mastering Dialogue communication course equips your team with the skills to address these challenges effectively, fostering a healthier work environment.
- Identify and discuss psycho-social risks openly, promoting early intervention
- Navigate difficult conversations about mental health and workplace stress with confidence
- Create a supportive culture where all team members feel heard and valued
Bridge generational gaps to create harmonious, high-performing teams.
With up to five generations currently working in Australian and New Zealand workplaces, effective communication across age groups is crucial. Crucial Conversations Communication Training provides tools to leverage diverse perspectives, fostering an environment where all team members, regardless of age, feel valued and understood.
- Improve knowledge transfer between generations
- Reduce workplace conflicts stemming from generational differences
- Enhance innovation through diverse viewpoints
Create a culture where breakthrough ideas thrive.
In today's competitive Australasian market, innovation is key to success. Our communication training course teaches techniques to foster an environment where team members feel safe to share novel ideas, challenge the status quo, and collaboratively develop groundbreaking solutions.
- Increase flow of creative ideas within the organisation
- Improve problem-solving capabilities
- Enhance competitive edge in the Australian and New Zealand market
Build a supportive workplace where wellbeing conversations are the norm.
With growing awareness of mental health issues in Australian and New Zealand workplaces, many organisations struggle to address these sensitive topics effectively. Crucial Conversations for Mastering Dialogue communication training provides tools to create psychologically safe spaces, enabling open dialogues about wellbeing and support.
- Create a more supportive work environment
- Reduce stigma around mental health discussions
- Improve employee wellbeing and job satisfaction
Learning that will take you far
Get unstuck
Identify problems contributing to poor results and struggling relationships.
Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
Start with heart
Be clear with yourself and others about what you really want.
State my path
Share strong opinions without shutting down others’ viewpoints.
Make it safe
Create safety so you can talk with almost anyone about almost anything.
Learn to look
Spot the warning signs that indicate safety and dialogue are at risk.
Seek mutual purpose
Find common ground even when it seems impossible.
Explore others' paths
Listen and respond effectively to other people’s concerns and feedback.
Move to action
Turn each Crucial Conversation into a course of action that leads to better outcomes.
Based On The Bestseller
The New York Times bestseller is a transformative guide that offers powerful tools to help individuals navigate high-stakes conversations with confidence and clarity. Millions have used its insights to transform dialogue in personal and professional settings, leading to stronger relationships and improved outcomes.
- Learn strategies to stay calm, speak clearly, and listen effectively, no matter how intense the situation.
- Develop skills to handle conflict constructively, turning disagreements into opportunities for collaboration and mutual respect.
Get started today — download the first chapter and discover the first steps to mastering crucial conversations!
Learn the way you want to
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Public course
Join one of our regular public courses, hosted by expert trainers in an easy to digest format.
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In-house training
Our expert team creates a custom plan for your organisation's specific needs.
Join an upcoming course
Clear your filters.
Designed to fit your industry
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Start learning today
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Frequently asked questions
What is a Crucial Conversation?
A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.
What is Crucial Conversations for Mastering Dialogue Training?
The Crucial Conversations for Mastering Dialogue communication training course teaches evidence-based techniques for navigating challenging conversations. It focuses on enhancing communication skills to improve relationships, resolve conflicts, and drive better outcomes at work and in personal life.
What will I learn on the Crucial Conversations Communication Course?
The training will teach you how to:
- Manage your emotions and stay composed in high-stakes situations
- Eliminate negative stories
- Start every conversation with good intent
- Speak honestly and respectfully
- Identify and discuss psychosocial risks openly
- Create the safety in conversations that promotes open dialogue
- Find mutual purpose and common ground, even in difficult discussions
- Encourage innovation and idea sharing within your team
How long is the training and how much does it cost?
The training is conducted over two days.
The investment for the two day public course is $1,490 excl. GST per participant.
The investment for running the two day program for up to 20 staff within your organisation is $15,750 excl. GST.
For more information regarding in-house training, talk to our team.
Do you offer face-to-face and online training options?
Yes, we offer both face-to-face and virtual training options. Participants can choose to join regular public courses or arrange for in-house training tailored to their organisation's specific needs.
Do you offer customised communication training for my industry?
Yes, we provide customised training solutions tailored to the specific needs of any industry. Our expert team will work with you to create a training plan that addresses the unique challenges and requirements of your organisation.
Can we train our own staff to run the course?
Yes, organisations can train their own staff to run the course by certifying internal leaders and employees as trainers. This approach allows organisations to implement training in a cost-effective manner while customising the content to fit their specific culture and challenges.
