Transforming Healthcare with crucial communication and leadership skills

Crucial Learning's evidence-based communication and leadership courses have been widely adopted across Australia and New Zealand's healthcare sector, empowering medical professionals and administrators to enhance patient care and team collaboration, improve communication, and drive operational excellence.

  • Public, in house, and online training options
  • Support materials to reinforce skills in healthcare settings
  • Healthcare-specific learning scenarios
  • Trainer Certification for internal course delivery
Trusted by the best

Some common Healthcare challenges and the Crucial Learning solutions

Addressing medical errors and patient safety

Crucial Conversations training empowers healthcare professionals to speak up about potential safety issues, fostering a culture of open communication, trust, and continuous improvement.

Balancing cost-efficiency and quality care

Crucial Conversations and Crucial Influence helps healthcare leaders navigate the challenges of maintaining high-quality care while managing budget constraints in the healthcare systems.

Interdisciplinary teamwork within the healthcare systems

Crucial Conversations and Crucial Accountability enhance collaboration between specialists, nurses, and allied health staff, leading to better coordinated care and improved patient outcomes.

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Crucial Conversations for Accountability
March
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Crucial Conversations for Accountability 2-Day Course
Mar 25
 - 
Mar 26, 2025
$1490
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Mastering Dialogue
May
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Crucial Conversations for Mastering Dialogue Training
May 13
 - 
May 14, 2025
$1490
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Accountability
May
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Crucial Conversations for Accountability Add-On
May 15
 - 
May 15, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Mastering Dialogue
May
Trainer Certification
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Crucial Conversations for Mastering Dialogue Trainer Certification
May 20
 - 
May 21, 2025
$9995
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Influence
May
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Crucial Influence Training
May 27
 - 
May 27, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Getting Things Done
May
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Getting Things Done Training
May 28
 - 
May 28, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Mastering Dialogue
August
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Crucial Conversations for Mastering Dialogue Training
Aug 5
 - 
Aug 6, 2025
$1490
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Conversations for Accountability
August
Book now
Crucial Conversations for Accountability Add-On
Aug 7
 - 
Aug 7, 2025
$795
Add-On
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
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Paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than ten million.

Ken Diehm
 • 
CGG
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Training mid-level and senior Managers in Crucial Conversations and being able to have the difficult discussions with the staff about difficult issues, challenges in a very appropriate and sensitive way was one of the foundational requirements that we needed.

CEO
 • 
Bendigo Health
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Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real examples which all made for a really enjoyable and informative course. This has more than met my expectations. A wonderfully practical course - both personally and professionally.

HR Advisor
 • 
eHealth Queensland
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I will be implementing the skills learned in today's training starting immediately!!!

Senior Delivery Support Officer
 • 
eHealth Queensland
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The trainer was fantastic. The content is invaluable. The videos are so professional and spot on in their purpose. The workbook is so professional. I would recommend everyone - mums, dads, grandparents, everyone that works or communicates to learn this material - learn a wonderful framework for how to have robust and effective conversations.

Program Manager
 • 
Lifeline Tasmania

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