Transforming Healthcare with crucial communication and leadership skills

Crucial Learning's evidence-based communication and leadership courses have been widely adopted across Australia and New Zealand's healthcare sector, empowering medical professionals and administrators to enhance patient care and team collaboration, improve communication, and drive operational excellence.

  • Public, in house, and online training options
  • Support materials to reinforce skills in healthcare settings
  • Healthcare-specific learning scenarios
  • Trainer Certification for internal course delivery
Trusted by the best

Some common Healthcare challenges and the Crucial Learning solutions

Addressing medical errors and patient safety

Crucial Conversations training empowers healthcare professionals to speak up about potential safety issues, fostering a culture of open communication, trust, and continuous improvement.

Balancing cost-efficiency and quality care

Crucial Conversations and Crucial Influence helps healthcare leaders navigate the challenges of maintaining high-quality care while managing budget constraints in the healthcare systems.

Interdisciplinary teamwork within the healthcare systems

Crucial Conversations and Crucial Accountability enhance collaboration between specialists, nurses, and allied health staff, leading to better coordinated care and improved patient outcomes.

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Crucial Conversations for Mastering Dialogue
August
Trainer Certification
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Crucial Conversations for Mastering Dialogue Trainer Certification
Aug 12
 - 
Aug 13, 2025
$9995
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Influence
August
Book now
Crucial Influence Training
Aug 19
 - 
Aug 19, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Getting Things Done
August
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Getting Things Done Training
Aug 20
 - 
Aug 20, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Accountability
August
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Crucial Conversations for Accountability 2-Day Training
Aug 26
 - 
Aug 27, 2025
$1490
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Mastering Dialogue
September
Book now
Crucial Conversations for Mastering Dialogue Training
Sep 9
 - 
Sep 10, 2025
$1490
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Conversations for Accountability
September
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Crucial Conversations for Accountability Add-On
Sep 11
 - 
Sep 11, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Conversations for Mastering Dialogue
September
Trainer Certification
Book now
Crucial Conversations for Mastering Dialogue Trainer Certification
Sep 16
 - 
Sep 17, 2025
$9995
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Influence
October
Book now
Crucial Influence Training
Oct 14
 - 
Oct 14, 2025
$795
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than ten million.

Ken Diehm
 • 
CGG
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Training mid-level and senior Managers in Crucial Conversations and being able to have the difficult discussions with the staff about difficult issues, challenges in a very appropriate and sensitive way was one of the foundational requirements that we needed.

CEO
 • 
Bendigo Health
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Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real examples which all made for a really enjoyable and informative course. This has more than met my expectations. A wonderfully practical course - both personally and professionally.

HR Advisor
 • 
eHealth Queensland
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I will be implementing the skills learned in today's training starting immediately!!!

Senior Delivery Support Officer
 • 
eHealth Queensland
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The trainer was fantastic. The content is invaluable. The videos are so professional and spot on in their purpose. The workbook is so professional. I would recommend everyone - mums, dads, grandparents, everyone that works or communicates to learn this material - learn a wonderful framework for how to have robust and effective conversations.

Program Manager
 • 
Lifeline Tasmania

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