Healthcare and Silent Treatment

This podcast is all about Silence in healthcare – and the adverse impact upon hospitals’ no.1 primary outcome being the quality of patient care and safety.

With highly skilled and well-intentioned healthcare staff, the statistics in Australia are still 1 in 10 of every 10 people admitted into hospitals in Australia, 1 comes out somewhere from slightly to extremely worse off. All in a high care environment.  

Inside this episode, you will learn:

1. What are the deep, dark cultural issues causing incidents and accidents
2. Why safety systems are not the real solution
3. How training by itself is not the solution
4. How to create and embed behaviour change
5. Why psychological safety is the key

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To find out more about how Crucial Conversations can help you create a culture of speaking up visit crucialdimensions.com.au.

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