This eBook explains how leaders can strengthen their influence and drive team performance by mastering effective communication, especially during high-pressure situations. Learn about:
- The Impact of Poor Communication: Understand how a leader’s inability to handle stressful conversations affects team morale, productivity, and trust, leading to missed deadlines and decreased engagement.
- Key Skills for Staying Composed: Learn four essential dialogue skills for staying calm and productive under stress, including speaking up early, creating psychological safety, and focusing on facts rather than assumptions.
- The Benefits of Effective Dialogue: Discover how leaders who excel at open communication see significant improvements in meeting quality standards, morale, and customer satisfaction.
The eBook highlights that dialogue skills are not inherent but can be learned and practiced to create stronger teams and better outcomes.
To learn more about how your organisation can benefit from Crucial Conversations for Mastering Dialogue training, click here.
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