Our greatest responsibility as human resource specialists is not just to explain policies and content, but to foster real human connection. Our responsibility to connect

At VitalSmarts, we talk a lot about creating a sense of safety in high-pressure, high-stakes conversations. In fact, after thousands of hours of observation and

One of the most important determining factors in the success of a crucial conversation is the ability to create safety. When you make it safe,

When facing a high-stakes conversation, our motive is one of the most important elements. What is it you really want? You can create the right

It only takes a moment to change the way we think. For me, that moment happened just a few years ago. We received a call

When communication breaks down, it usually happens in two distinct ways. The first way is one we’re all familiar with. Communication breaks down through unintentional

Cultural competency is a critical part of what enables us to innovate and execute as an organisation. To measure competency, we began a study 22

My family and I took a trip to New York City a few years ago. After an exhausting day of touring the city, we went

Have you read the eleven-volume series,  The Story of Civilization recently? Probably not, but the authors’ conclusions apply to business as much as they do

People would rather suck raw eggs than hold someone accountable. There are profound effects when we fail to speak up in a way that’s direct,

A few months ago, we asked people across the world, “If you had a magic wand that would eliminate consequences for just one conversation, what

As we were doing our research for Crucial Conversations, my son, Samuel, had a science fair project due. He said he wanted to study how

When we first started developing Crucial Conversations, our goal was to change the world by helping people change their behaviour. But as we started thinking

I want to introduce a tool to you that will help you better understand where your emotions they come from and how you can change

When we look at how we approach Crucial Conversations and what we do in the moment, it pays to pay attention to our behaviour. How