Crucial Conversations® for Accountability teaches a process for managing workplace performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority.
“The health of any relationship, team, or organization is a function of the lag time between identifying and discussing problems.”
– Joseph Grenny, Co-author of Crucial Accountability
When people have the skills to hold peers accountable, they’re better at correcting performance problems, preventing potential disasters, and preserving and strengthening relationships.
Join a Crucial Dimensions Master Trainer in our facilitated virtual classroom. Learn the crucial skills from the comfort of your office or home.
Bring in a Crucial Dimensions Master Trainer or certify an internal trainer to teach Crucial Conversations for accountability in person to your employees.
The Crucial Conversations for Accountability Course is available in several delivery formats to address the diverse needs of your organisation
Your employees attend a virtual, or in-person public course.
Bring in a Crucial Dimensions master trainer to facilitate the in-person or virtual course learning across your organisation.
Certify an internal leader to facilitate the in-person or virtual course to employees. Certification courses are offered both in-person and virtually.
“Crucial Conversations for Accountability has changed my life. My stress levels have been reduced, my employees are much happier, and I have improved my relationship with several teammates.”
– Pamela Popper, The Wellness Forum
Bring Crucial Conversations for Accountability to your organisation and improve the way your people manage performance.
Wherever two or more people cohabitate or collaborate, interpersonal problems emerge. Our ability to prevent and resolve these problems largely depends on how well we hold one another accountable to standards, expectations, promises and commitments. In fact, accountability is a major marker between healthy and unhealthy relationships and organisations. As people improve in their ability to hold one another accountable and improve their people management skills , they also improve trust, responsibility, efficiency, engagement, and workplace performance.
Crucial Conversations for Accountability, a performance management training gives individuals and employees of organisations the key people management skills that are critical to managing employee performance and ensuring employee accountability.
Crucial Conversations® for Accountability teaches a process for managing employee performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. And whether participants take the course virtually, or in-person, they learn the skills through instruction, reflection, practice, and coaching.
Why you should be managing employee performance?
Accountability is about more than just managing people and making sure people do what they say they will do. It is about helping them make their biggest and best contributions, today and in the future. It is a key element in ensuring employee performance management.
As leaders, by providing performance management training to improve employee accountability, we can help them identify blind spots so they can more clearly see and achieve objectives that are near and far. We get to influence them and play a part in their personal and professional development.
The skills taught in this course have been backed by 30 years of social science research and proven effective globally, to help individuals and organisations in managing people and workplace performance.
Crucial Conversations for Accountability is available in person and virtually.
In-Person course: 2 days
Virtual course: Flexible and can be over 2 – 5 days
For the Add-on course, the completion time is:
In-Person course: 1 day
Virtual course: 1 day
Every learner will get access to a six-week post-training email program that will remind them of important lessons they learned in the course, prompt them to practice their new skills, and offer job aids, videos, and articles to help them apply and master their newly learned skills.
Crucial Accountability training teaches people how to make room for different opinions and perspectives, find mutual respect and common purpose, improve employee accountability and dialogue openly. By gaining these people management skills, they not only work together more effectively, they also foster psychological safety and inclusion.
While Crucial Accountability training is not explicitly a course on DE&I, it does contribute to inclusive and equitable workplaces. The central tenet of the course teaches that there is a pool of shared meaning, and the aim of dialogue is to invite and allow everyone to contribute to it. In other words, everybody gets a seat at the table, regardless of race, religion, gender identity, sexual orientation, nationality, political viewpoint, ability, or experience. That’s the goal. The skills highlight how.
Crucial Conversations for Accountability is now more inclusive, flexible, and accessible than ever before. The course includes new videos and materials that speak to the current learner challenges. Changes include:
We’ve changed the name of the Crucial Accountability training to Crucial Conversations for Accountability. This change better aligns the Crucial Accountability training with its foundations in dialogue and makes it easier for learners to access and experience the full set of Crucial Conversations skills.
In summary, the new Crucial Conversations for Accountability includes the following updates:
Crucial Conversations for Accountability learners will receive a copy of Crucial Accountability book: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. If they attend the virtual they will receive a digital copy. If they attend the in-person course, they will receive a physical Crucial Accountability book.
With more than half a million copies sold, Crucial Accountability continues to transform personal and professional performance and execution.
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behaviour
With more than half a million copies sold, Crucial Accountability continues to transform personal and professional performance and execution.
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