Amy is having lunch in the cafeteria with Josh, her manager, when Ryan, an employee from another department, joins them. As soon as Ryan sits

I witnessed an incident between a customer and storeowner. It started with a curse word. Which was followed by an explanation, along with more curse

We’re in the middle of one of the greatest influence challenges of our day. Medical science can’t yet solve our global problem. All we have

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Let’s study the below two conversations: #1 “You’re acting funny. What’s wrong with you?” “Nothing’s wrong. I’m fine.” “Are you certain? It sure seems like

I am the general manager of The Ritz-Carlton in St. Louis, Missouri. Because of the economic downturn, we were recently faced with a high stakes

According to our study of more than 750 people—294 of which are parents— only 14 percent of adults and 2 percent of children wash their

The real problem organizations face now, and what leaders must do to accelerate recovery. Over twenty years ago, my colleagues and I concluded that the

Your friends at VitalSmarts want to offer both our love and some suggestions for the challenging days ahead. We hope and pray that any encounter

About Charles Duhigg – Author of The Power of Habit A graduate from Yale University and the Harvard Business School, Charles Duhigg is a Pulitzer

Working remotely has lately become one of the most sought-after job perks. Having the flexibility to work at the comfort of our home regardless of