Ever held back your criticism during a crucial conversation? Maybe someone asked for feedback on a project, paper, or presentation, and you had reservations you

When it comes to holding the tough conversations, a serious issue with high stakes, most of us believe the conversation will be difficult. This is

Dr. Walter Cannon was a truly remarkable man. In addition to being the first to summit several mountains in North America (And have one named

Before engaging in a Crucial Conversation it’s important to have an understanding of your own motive. You need to know what you really want to

If you’re a regular to our blog then you will know that the ability to create safety in a conversation is the determining factor for

One of the most important determining factors in the success of a crucial conversation is the ability to create safety. When you make it safe,

Cultural competency is a critical part of what enables us to innovate and execute as an organisation. To measure competency, we researched over 7000 managers

Two thousand years ago, location was a really big deal. Having access to resources or limited competition or friendly weather systems drastically affected the success of

Recently, we attempted to prove that there are profound effects when we fail to speak up in a way that’s direct, honest, and respectful. Out

Some time ago we asked people across the world, “If you had a magic wand that would eliminate consequences for just one conversation, what would

When we first started developing Crucial Conversations, our vision was to change the world by helping people change their behaviour. As we started thinking about

When we look at how we approach Crucial Conversations and what we do in the moment, it pays to pay attention to our behaviour. How

We do a lot of work in healthcare and we were called into a hospital that was having problems. In addition to high turnover rates

You might be thinking how can CPR solve a confrontation!? I’m not talking about cardiopulmonary resuscitation. When watching others confront problems, many of us don’t

Distracted people don’t impact others — at least not positively. It’s time to put distractions aside and be present. Here’s why: