We’re affected by our interactions with others — for good or bad. When we intentionally choose to uphold our values, those interactions are much more likely to be positive. Here’s why:

We usually know if someone is being genuine or not. If they’re not, we dismiss them, giving little value to what they say and do. If they are, they hold the potential to dramatically impact our lives.

Our interactions with people cause us to think about the world differently. When these interactions cause us to change our lives, that’s a moment of impact. Here’s how to recognise them in everyday life:

If you’re stuck in an ongoing problem, maybe you’re failing to recognise a conversation you need to have. Here’s how to generate the dialogue that will solve your issue.

Many people are reluctant to speak up when they see a problem, or they speak up so harshly they make the issue worse. These behaviours creep into our organisations, destroying our culture, relationships, and productivity from the inside out. Here’s how:

All of us are stuck somewhere in our lives — personally or professionally — and we’re not getting the results we want. What moves us beyond the dilemma is the ability to hold an effective conversation.

Some of the behaviours we’ve been taught our entire lives are the exact behaviours that keep us from healthy conversations. Are you working towards goals that seem right, but are actually compromising your results?

Silence and violence aren’t personal flaws — they’re a result of biology. Here’s how to navigate your natural reactions to get the results you need:

In tough conversations, we often shut down or get angry — neither of which produces the results we actually need. Here’s a different approach:

The more we understand each other, the better decisions we make. If you want to your business to improve, employees to buy-in, and solutions to work, people must be comfortable sharing their insights. Here’s how to make healthy sharing possible:

Learning how to have tough conversations isn’t easy … but it is simple. Even kids can learn. Teach your children these skills and see the difference it makes.

Crucial conversations are worth it — no matter how much time has passed. Whether you’re learning these skills early in life, or it’s taken much longer, it’s never too late to have a crucial conversation.

You haven’t missed your opportunity for confronting the issues you need to face. No matter how long a harmful behaviour or dysfunctional relationship has been happening, there’s still hope for change.

The first 30 seconds of a tough conversation determines its potential. If we can do 2 things right from the start, our likelihood of success skyrockets.

When we lie to keep friends, we ruin our relationships. Making progress at work & home starts with the truth.