No matter how motivated people are to change behaviour, they can’t if they don’t know how. As influencers, we love to motivate people, but what about

Why does junk food taste so good? Why is watching a movie so much more fun than working out? Well, social scientists would call these

We all know it’s better to “teach a man to fish” rather than just feed him dinner. But do we apply that same concept to

What’s more effective for creating a behaviour change, telling someone what to do or letting them do it? Around the time we released Around the

Over the last 15 years, we’ve seen employee engagement hover around 30 percent. To put that in perspective, 7 out of 10 workers are disengaged in

Even though there are many ways to motivate people in our organisations, one motivator tends to be used over and over again above all others

Several years ago, The Wall Street Journal published an article with this gloomy headline: “The State of the American Workplace Is… Meh”. The data in

Many of our most important problems could be solved if we had greater capacity to change our own behaviour. Did you catch that? Many of

I love moments of transition — the proverbial ‘forks in the road’ when we ask ourselves, “What do I want to do?” This is a

In the last post, we introduced the five types of leaders that negatively impact their organisations without knowing it. Even with the best of intentions

When I began researching multipliers and diminishers, I set out on a mission. I wanted to identify the types of people that were creating a

Leadership is all about influence. Maybe you’re leading people and need to influence them to do a good job. Maybe you’re a project manager who

A few years back, a young woman, Debbie, took our Crucial Conversations course. After the class, she told me she really enjoyed it, learned a

When it comes to crucial conversations, motives matter. Ron McMillan tells us that the outcome of the success of our crucial conversations has less to

As leaders, we have a natural tendency to rely on verbal persuasion to influence others. We expect to see big results from using lectures, sermons,