Reducing Difficult Conversations: Living a Meaningless Life
When we first started developing Crucial Conversations, our goal was to change the world by helping people change their behaviour. But as we started thinking
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When we first started developing Crucial Conversations, our goal was to change the world by helping people change their behaviour. But as we started thinking
I want to introduce a tool to you that will help you better understand where your emotions they come from and how you can change
When we look at how we approach Crucial Conversations and what we do in the moment, it pays to pay attention to our behaviour. How
There are two main ways people mishandle crucial moments of accountability. Most go silent — rather than address the problem, they ignore it, avoid it,
How do you handle moments of accountability? How do think most people handle them? We’ve found the vast majority of people say nothing. They see
Sometimes people let us down. They promise one thing and deliver another. We expect performance at this level, but we get it at that level.
Several years ago, I started wondering about a coworker of mine. I wondered if maybe she just preferred to lie, rather than tell me the truth.
As leaders, we have a natural tendency to rely on verbal persuasion to influence others. We expect to see big results from using lectures, sermons,
If you ask someone to change their actions or behaviour, they’ll ask themselves two questions. Can I do it? Will it be worth it? The
When helping someone change their behaviour, almost all of us use the intuitive model that’s been ingrained in us from an early age. It’s a
A lack of accountability can dramatically impact our organisations, families, and social lives. Gaps often form between what’s expected and what’s delivered, and before we
People often struggle to speak up, and that includes conversations of accountability. These are the conversations that close the gap between what we expect of
Our purpose is to help you and your organisation improve. We want to help you enhance relationships AND reduce the cost of low performance. To
Leadership is all about influencing change. Think of a goal you’ve set in your life. For your business? For your family? For your community? To
Picture this: You’re planning a project with your team this year and you finalise a plan that everyone agrees upon. You know you can deliver
Learn the skills to hold tough conversations successfully.
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