Managers (of people and projects) are often called upon to make tough choices. Should we invest in this technology, or that? Should we hire this

Holding people accountable can be challenging. When you hold someone accountable, you are giving them uncomfortable feedback about their behaviour. You are in effect holding

When I was eight years old, for some reason I thought it would be cool to have glasses, even though I had twenty-twenty vision. My

How do you know whether to let someone go?  Becoming a manager of people is a role many aspire to, only to discover that once

Let’s say you had your career mapped out. You had plans for all the great things you would learn say, and do to achieve your

Infectious negativity saps the vitality from far too many workplaces. Why does negativity trump positivity? Here are several reasons for why negativity spreads and persists

Whether in a group meeting or a one-on-one conversation, it can be very frustrating when you do your best to create a space for dialogue

So often we fixate on addressing bad behaviour or poor performance that we neglect the opportunities to help high performers develop new skills and achieve

Being falsely accused of something in the workplace can be very traumatising. Your whole world has flipped upside down and all your moves are deeply

Like myself, you would have probably experienced a number of terrible one-on-one meetings with colleagues and employees. One-on-one meetings usually feel disorganised and hurried than

The habit of not holding others accountable in the face of possible disaster is all too common. Our research shows 95 percent of a company’s

Many have wondered about the difference between Crucial Conversations and Crucial Accountability. It can often be difficult to know where one set of skills ends

Most of us struggle with a culture that is low on accountability. Or we work under a management team that seems more interested in keeping

For the past seven months, we’ve been the subjects of a massive social experiment: working from home. We are in the early stages of a