What to Do in the First 30 Seconds of a Tough Conversation
How do you handle moments of accountability? How do think most people handle them? We’ve found the vast majority of people say nothing. They see
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How do you handle moments of accountability? How do think most people handle them? We’ve found the vast majority of people say nothing. They see
Sometimes people let us down. They promise one thing and deliver another. We expect performance at this level, but we get it at that level.
Several years ago, I started wondering about a coworker of mine. I wondered if maybe she just preferred to lie, rather than tell me the truth.
As leaders, we have a natural tendency to rely on verbal persuasion to influence others. We expect to see big results from using lectures, sermons,
If you ask someone to change their actions or behaviour, they’ll ask themselves two questions. Can I do it? Will it be worth it? The
When helping someone change their behaviour, almost all of us use the intuitive model that’s been ingrained in us from an early age. It’s a
A lack of accountability can dramatically impact our organisations, families, and social lives. Gaps often form between what’s expected and what’s delivered, and before we
People often struggle to speak up, and that includes conversations of accountability. These are the conversations that close the gap between what we expect of
Our purpose is to help you and your organisation improve. We want to help you enhance relationships AND reduce the cost of low performance. To
Leadership is all about influencing change. Think of a goal you’ve set in your life. For your business? For your family? For your community? To
Picture this: You’re planning a project with your team this year and you finalise a plan that everyone agrees upon. You know you can deliver
In nearly every experience at home, work, and school, we have certain expectations for others. When someone makes a commitment, we believe that they’ll come
At the heart of almost all chronic problems in our organisations, teams, and relationships are crucial conversations that we’re either not holding or not holding
Sometimes our colleagues disappoint us, bosses treat us unfairly, or spouses let us down. We know we need to have a conversation, but we don’t… Why?
When watching others confront problems, most don’t even notice one of the big differences between the best and the rest of us. The best people
Learn the skills to hold tough conversations successfully.
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