Nothing tests your confidence and motivation as a leader more than a difficult direct report. When I first had the opportunity to manage people, I

The Covid-19 pandemic makes the skill of intelligent listening, and pragmatic problem-solving ever more crucial. On the one hand, the global nature of the pandemic

Many business leaders would agree that the biggest asset a company has is its employees. After all, employees are not only capable of ushering business

Today, most organisations are trying to weave in diversity and inclusion into their culture and are encouraging more open dialogue when it comes to having

If someone doesn’t feel like opening up to you, they won’t. Even if you practiced all the skills we teach in Crucial Conversations, you cannot

Your manager proposes a new project you think might not work. Your senior colleague sets a timeline for the project you think is unrealistic and

We often develop bad habits because they give us some sort of reward in the moment. For example, “I get to show him” is just

It is a big deal. Our recent research suggests that one of the main things to have taken a big hit in the last year

Communication is constant in the workplace, but is it working for your business or against it? To help you decide, ask yourself if any of

Communication is more important than ever, but good communication involves more than just the words you say. One of the essential skills of being a

The authors of Crucial Conversations wrote, “Respect is like air. As long as it’s present, nobody thinks about it. But if you take it away,

We’ve spent the last thirty years studying the factors that make conversations turn crucial and the vital behaviours for handling them well. First, let me

New skills often feel awkward at first, and the last thing you need is awkwardness when you’re trying to be your very best. I do

I often muse about the fact that people consider me and my co-authors to be experts on communication. When we began our work more than