Do you sometimes find yourself in a Crucial Conversation with someone who is disrespectful and demeaning towards you? This can leave you feeling devalued and

Have you ever had a domineering boss that wants to micromanage everything you do? Managers like this can be challenging to work for, to say

Have you ever thought you were performing your role well and even received good feedback from your boss in your performance review, only to receive

The events of the past two years have brought about much change. Change in the way that we do business, the way we work with

Dealing with a colleague that you know is repeatedly lying to you can be extremely challenging, and often hard to work with. In the third

Accepting feedback from a manager can, for many, be difficult. Particularly if they feel they’re doing a great job, working hard and are  generally a

We all know someone who we might politely call an excessive talker. It may even drive you crazy. This person might be a co-worker who

Whether someone’s propensity is to go to silence or verbal violence, they do so for the same reason: they feel unsafe. Let’s retrace the path

Xero is a cloud-based accounting software platform for small businesses with over 3 million subscribers globally. Through Xero, small business owners and their advisors have

The answer is as simple as it is challenging: You are responsible for your own safety. I’ve learned as much from Ron McMillan (my co-author and long-time

Client communication is a key part of a company’s success. Good client communication can help improve customer expectations, boost conversion rates, and increase loyalty and

Say you have completed the Crucial Conversations training and now you are pumped to use those skills for the first time in real life. How

According to our research, the most difficult issue for women in the workplace to discuss and successfully resolve is negotiating limits on their workload—it’s also

Crucial Learning research shows that across corporates, performance discussions are one-sided. When it comes to sharing critical performance feedback, managers can speak up freely to

As a parent, it is always challenging to have your children return home to live with you and having to navigate the nuances of raising