As a leadership style, micromanagement is typically not only ineffective, but also detrimental to the performance of their team. While getting more involved might make

How do you feel about your organisation’s COVID-19 policies? A recent Crucial Learning survey of 1,697 employees reveals that many feel anxious about vaccines, safety

A wave of resignations is sweeping through countries around the world, as people try to make sense of what has just happened to their lives

We all want to play a role in helping our society and workplace to improve diversity, equity and inclusion. But that can be a difficult

Let’s say you attempt to hold a crucial conversation with your colleague. But as soon as you start the conversation, the colleague gets angry. As

For many people, working from home has been a perk of the COVID-19 pandemic. The flexibility and autonomy workers desired for years became a forced

Online learning gets a bad rap—and deservedly so. For decades (yes, it’s been that long!) eLearning courses have been clunky, ugly, awkward, difficult to use,

How do you confront someone’s wrong behaviour when nobody else has ever brought it up? To make matters worse, how to you bring it up

What does a manager do when a job has outgrown the employee? In this age of rapid growth, often the job a person was hired

How do you deal with people who have not just a different opinion, but a dangerous one? I’m referring to those who believe in conspiracy

Nothing tests your confidence and motivation as a leader more than a difficult direct report. When I first had the opportunity to manage people, I

The Covid-19 pandemic makes the skill of intelligent listening, and pragmatic problem-solving ever more crucial. On the one hand, the global nature of the pandemic

Many business leaders would agree that the biggest asset a company has is its employees. After all, employees are not only capable of ushering business

Today, most organisations are trying to weave in diversity and inclusion into their culture and are encouraging more open dialogue when it comes to having

If someone doesn’t feel like opening up to you, they won’t. Even if you practiced all the skills we teach in Crucial Conversations, you cannot