The amygdala is a part of the brain that stimulates an impulsive response. In a dangerous situation, it can save our lives. In a confrontation, it can ruin the relationship. Here’s what to do about it:

The way confrontations develop isn’t complicated… but it is more than a simple cause-effect relationship. In between our observation and response, an entire path unfolds. Here’s the piece you’re likely missing.

Wish you had learned crucial conversation skills earlier in life? Your kids will too. It’s never too early to start teaching kids how to have tough talks. Here’s how it worked for me:

When people own up to their choices, they have the opportunity for real change. Here’s how to create a space where we can connect with someone in a way that leads to self-motivated change.

In accountability conversations, our brains are on high alert for threats. So, how do we confront an issue without making someone shut down?

With family or friends, accountability gets tricky, but it is possible to confront issues without harming the relationship.

Over a third of the workforce wastes more than five hours a week because of unaddressed issues and miscommunication between people in two different generations. This is a huge problem. To move forward, we need to bridge the generational gap. Learn the 3 tips now!

Sometimes when observing what’s happening around us, we make the mistake of thinking taking action is optional. It’s not. If we choose not to act or speak up, we’re an accomplice in the result.

When holding others accountable goes wrong, some people seek revenge. Learn to hold others accountable in a way that encourages respect, not revenge.

Most of us assume that our emotions happen to us. We say things like, “He treated me like a child and that made me mad.”

There are two main ways people mishandle crucial moments of accountability. Most go silent — rather than address the problem, they ignore it, avoid it,

How do you handle moments of accountability? How do think most people handle them? We’ve found the vast majority of people say nothing. They see

Sometimes people let us down. They promise one thing and deliver another. We expect performance at this level, but we get it at that level.

Several years ago, I started wondering about a coworker of mine. I wondered if maybe she just preferred to lie, rather than tell me the truth.

A lack of accountability can dramatically impact our organisations, families, and social lives. Gaps often form between what’s expected and what’s delivered, and before we